FAQ

Most orders are delivered inside 3 office hours. Office hours are 10:30 AM to 12:30 AM BD time, so orders placed after midnight are handled the next morning.

Login credentials, a licence key or a written activation guide — depending on the item. You receive it in the chat you used to pay, and it is also saved to your account once accounts are live.

Yes, the shop stays open. Payment and delivery happen during office hours, and we confirm your order as soon as we are back.

bKash, Nagad, Rocket and bank/card payment. Send the payment and share the transaction ID with us — we deliver once it is verified.

Yes. Every price on the site is in Bangladeshi taka and includes VAT. The number you see on the product card is what you pay.

For 5 or more seats, or for reselling, write to us from the contact page and we will quote a rate for you.

A personal plan means the login is yours alone — nobody else signs in. A shared plan is the same service split between a few users, which is why it costs less. The badge on each product card tells you which one you are buying.

The product page states the device limit for each item, for example 1 device login max or 6 devices. Staying inside that limit is what keeps the plan working.

Yes. Message us with your order ID before the current period ends and we will top it up to a bigger plan.

Tell us inside the warranty window shown on the product page. If the fault is on our side, we replace the key or refund you — the full rule is written on our replacement and refund page.

Digital items that were already delivered and cannot be returned are not refundable, because the login or key has been used. Anything that never worked is covered.

Usually the same working day, as long as the claim comes in during office hours and the fault is not caused by changing the account details yourself.